Couple turns to News 2 after home entertainment company mistake

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The method was not doing work appropriately so James and Dalene Lowery termed the business. A technician tried to resolve the challenge but finished up creating a lot more challenges.

GREENSBORO, N.C. — James and Dalene Lowery were merely attempting to check out a display on television. The couple was sitting in the relatives room and had the home entertainment program connected.

“The system stored losing connection as much as seem, then (we) lost the picture on the major screen television set,” James Lowery mentioned.

The pair named the firm where they bought the tools and experienced a support technician appear out. The technician explained to them to order a new receiver because the one they had was not strong sufficient. James Lowery obtained the receiver and then had a technician come out to hook up it.

“Somehow they tore the HDMI cable when they hooked the receiver up,” Dalene Lowery claimed.

At this stage, they ended up advised they desired to make contact with an electrician to appear out and fix the cable. It took a couple of months, but an electrician was equipped to appear out and swap the torn cable.

“We ended up at last ready to enjoy tv set once again when that was fixed,” Dalene Lowery mentioned.

The good news is the technique was ultimately working but the cost to exchange the cable, operate it through the walls and hook it all up was extra than $1,000. The walls ended up also likely to want to be fixed the place the technician had to lower openings to run the cable.

The couple arrived at out to the residence enjoyment enterprise that did the first repairs to inquire if it would spend for the charge of the electrician. “We (have been) not in a position to get hold of them, it was like no one would answer the quantities we are provided,” Dalene Lowery mentioned.

Not able to reach any one from the organization and not seeking to get stuck with a $1,000 invoice the pair arrived at out to WFMY Information 2. We ended up ready to converse with a representative from the corporation who explained to us it would look into the scenario. A week later on the few gained a get in touch with letting them know the invoice for the electrician would be covered.

“We do respect all the help you’ve presented us and presented us,” Dalene Lowery explained. out?v=q75rGtBf1xA