What Uber’s Spies Really Did

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The relationship was tense, Mr. Gicinto recalled, and both equally gentlemen seemed uneasy about sharing management.

Even now, their get the job done ramped up speedily. The team, which grew to include things like dozens of personnel, desired to retain track of Uber’s competitors overseas, regardless of whether they have been taxi motorists or executives at the Chinese ride-hailing agency Didi. But they also wanted to defend their possess executives from surveillance, and fend off website-scraping functions, which utilised automatic techniques to accumulate information and facts about Uber’s pricing and driver provide.

It was an mind-boggling undertaking. To preserve up, the crew outsourced some of the initiatives to intelligence corporations, which despatched contractors to infiltrate driver protests. Other perform was accomplished in home, as Uber crafted its own scraping procedure to get big quantities of competitor facts. Scraping public data is authorized, but the law boundaries the use of such information for commercial purposes.

The team rushed to retain the services of much more employees, and Mr. Gicinto recruited people today he realized from his time at the C.I.A.: a fellow agent, Ed Russo, and Jake Nocon, a former agent for the Naval Criminal Investigative Service, who satisfied Mr. Gicinto when they labored at the Joint Terrorism Endeavor Power in San Diego.

When Jean Liu, Didi’s chief govt, frequented the Bay Spot, Uber had her tailed. And when Travis Kalanick, Uber’s chief executive at the time, traveled to Beijing, personnel tried out to throw off Didi’s surveillance teams, shuttling Mr. Kalanick’s phones to other hotels so his spot would ping in a place he wasn’t.

“To us, each little bit of this was this activity of serving to our executives have out their meetings devoid of divulging who they ended up meeting,” Mr. Henley, who led Uber’s world threat functions, stated. “And it was super exciting, suitable? It was a cat-and-mouse recreation heading again and forth.”